ck games Privacy Policy

ck games operates an online gaming and betting platform for users in Bangladesh. This privacy policy applies to all users of the ck games website and mobile application. By creating an account, logging in, or using any service on the platform, you are considered to have accepted the terms of this policy.

This document is an integral part of ck games' Terms and Conditions. For any matter relating to data protection, please read this privacy policy and the Terms and Conditions together.

ck games always prioritises user privacy. We believe that transparency and accountability are the foundation of a secure gaming environment. The data handling practices described in this policy are consistent with applicable laws and industry standards.

Various types of information are collected on the ck games platform to provide services, ensure security, and improve the user experience. This information can be divided into the following categories:

2.1 Information You Provide Directly

This category covers information you provide yourself when registering an account, submitting a deposit or withdrawal request, or contacting the support centre.

• Full name and date of birth
• Mobile number and email address
• National ID number or passport number (for identity verification)
• Bank account details, bKash, Nagad, Rocket, or Upay number
• Residential address

2.2 Automatically Collected Information

The following information is automatically recorded to monitor your activity on the platform and resolve technical issues:

• Device type, operating system, and browser version
• IP address and approximate location
• Login time and date
• Navigation and click patterns on the platform
• Game play history, bet amounts, and transaction records
• Cookie and session data (details provided in the section below)

2.3 Information Received from Third Parties

For the purpose of identity verification or fraud prevention, ck games may occasionally collect limited information from trusted third parties. In such cases, only necessary and lawful information is collected.

ck games uses the collected information for the purposes listed below. Only the minimum amount of information necessary is used for each purpose.

3.1 Account Management and Service Delivery

• Managing the account registration and login process
• Processing deposits and withdrawals
• Providing and verifying bonuses and promotional offers
• Determining VIP membership tier and providing associated benefits

3.2 Security and Fraud Prevention

• Detecting unauthorised access to accounts
• Monitoring transactions to prevent money laundering
• Detecting attempts to create multiple accounts
• Identity verification and age confirmation

3.3 Customer Support

When you submit a support request via live chat or email, your information is used to resolve the issue. ck games provides customer support in Bengali and English 24/7.

3.4 Platform Improvement

• Analysing user experience to improve the platform
• Identifying and resolving technical errors
• Research for planning new games or services

ck games does not sell your information to advertisers. Information sharing with third parties is discussed in detail in Section 5.

Cookies and similar technologies are used on the ck games website and app. Cookies are small data files stored in your browser or device that make your next visit more convenient.

4.1 Essential Cookies

These cookies are essential for the core functionality of the platform — they are used to maintain login sessions, manage security tokens, and remember your preferred language. Disabling these cookies may cause the platform to not work properly.

4.2 Performance Cookies

These cookies help analyse how users interact with the platform. The collected data is analysed in aggregate and no specific individual is identified.

4.3 Cookie Controls

You can disable non-essential cookies from your browser settings. Keep in mind, however, that disabling essential cookies may disrupt core services such as login or transactions.

ck games does not under any circumstances sell your personal information to advertisers or other commercial entities. However, for specific operational needs, information may be shared on a limited basis with the following parties:

5.1 Service Provider Partners

ck games works with certain trusted organisations for payment processing, identity verification, and technical infrastructure management. These partners may only use the information for the designated purpose, and their obligation to protect privacy is ensured through contractual agreements.

5.2 Legal Obligations

Under applicable Bangladeshi law or a judicial order, ck games may be required to provide necessary information to the relevant authorities. In such circumstances, only the minimum information required to fulfil the legal obligation will be disclosed.

5.3 Fraud and Money Laundering Prevention

ck games has a legal responsibility to notify the relevant law enforcement or financial intelligence agencies if suspicious financial activity is detected.

5.4 Business Restructuring

In the event of a merger, acquisition, or asset transfer involving ck games, user information may be transferred. In such circumstances, users will be notified in advance and will have the opportunity to close their account.

ck games does not retain user information for longer than necessary. Retention periods are determined based on the type and purpose of the information:

• All account-related information is retained for as long as the account remains active.
• Financial transaction records may be kept for up to five years after account closure to meet legal obligations.
• Customer support conversations are generally retained for up to three years.
• Identity verification documents are permanently deleted five years after account closure.
• Information relating to marketing and communication preferences is deleted immediately upon withdrawal of your consent.

The above periods may be extended due to legal or judicial proceedings. In such cases, the applicable legal requirements will be followed.

ck games has implemented industry-standard technical and organisational measures to protect user information. These measures are reviewed and updated regularly.

7.1 Technical Safeguards

• Data transfers are secured through SSL encryption.
• Sensitive data at rest is kept in encrypted form.
• Every login session to the account is monitored.
• OTP-based two-factor authentication is in place.
• Firewall and intrusion detection systems are in place at the network level.

7.2 Organisational Safeguards

• Access to user information is restricted to authorised staff only.
• Staff receive regular training on data protection.
• A defined response procedure is followed in the event of a data security breach.

Every user registered with ck games retains the following rights regarding their personal information. To exercise these rights, please contact the customer support team.

8.1 Right to Access Information

You can find out at any time what information ck games holds about you. Details will be provided within 30 working days of your request.

8.2 Right to Correct Information

If any information stored in your profile is incorrect or outdated, you may request a correction. ck games will make the necessary correction as soon as possible.

8.3 Right to Delete Information

Upon requesting account closure, all personal information beyond what is required by legal obligations will be deleted within the specified timeframe. However, if there is an ongoing dispute or legal proceeding, the relevant information may be temporarily retained.

8.4 Opt Out of Marketing Communications

If you no longer wish to receive bonus offers or promotional emails, you can opt out from your profile settings or by informing us via live chat.

The Responsible Gaming page contains detailed information on setting gaming limits, self-exclusion, and other protective measures. To exercise any data-related rights or for any enquiries, follow the contact method described in Section 10 below.

ck games strictly prohibits registration by anyone under the age of 21. Age is verified at the time of account registration and thereafter. If an account belonging to a minor is identified, it is immediately closed and all associated information is deleted.

Parents and guardians are requested to provide appropriate supervision of their children's device and internet use. If you suspect that a minor is using ck games, please notify customer support immediately.

If you have any questions, complaints, or requests to exercise data-related rights regarding this privacy policy, please contact ck games using the methods below. You may also visit our FAQ section, where common questions about privacy and account security are answered.

ck games reserves the right to amend or update this privacy policy as needed. Changes may be prompted by the launch of new services, legal changes, or technological improvements.

For significant changes, you will be notified 30 days in advance via your registered email address or through a notification within the platform. Continued use of the platform after changes take effect will be considered acceptance of the updated policy.

You may contact us regarding any policy changes or privacy-related questions. You can also visit our About Us page to learn more about ck games.